TWS’ Policies

Payment

The TWS online store accepts VISA, MasterCard, Discover, American Express, and PayPal. Customers are also welcome to place their order by mail or phone.

Orders placed by phone may be placed during regular business hours.

Orders placed by mail must send a money order or check and order specifications to the following mailing address.

Texas Weapon Systems

10900 Research Blvd.,

STE 160C-32

Austin, TX 78759

Inventory

The inventory status of all products will be shown. If the product is available, it will be shown as “In Stock” and will ship the following business day (Monday-Friday).

If a product is not available, it will be shown as “Back-Ordered”. If a product is back-ordered, we will provide you an approximate time frame of when the product will be shipped. If a customer wishes to proceed with the purchase of a “Back-Ordered” product, the customer will be billed when the order is placed and the inventory will be reserved. The order will ship based on the approximate time frame stated under the “Back-Order” status.

All prices are subject to change without notice.

Shipping & Handling

Retail orders will be shipped at a flat rate of $7.99 via USPS Priority Mail.

Order tracking (Delivery Confirmation Number) will be emailed to the customer within 24 hours of shipment. We do not require a signature upon delivery.

If your order cannot be shipped within the time frame specified, we will notify you as soon as possible.

Taxes

Orders that originate from Texas & shipped to a Texas address will be billed Texas state sales tax at the local rate of 8.25%.

Order Cancellation

Orders may be canceled any time prior to shipment. The cancelation may be done by phone or emailed to Support@texaseaponsystems.com and include the name the order was placed under and the order number at the top of the receipt. The order will be canceled and the payment refunded. Once an order is shipped, it cannot be canceled.

Warranty

TWS offers a limited lifetime warranty which covers materials and workmanship. This warranty does not apply to any product that has been modified, altered or damaged. This warranty excludes normal wear and tear; finish, or cosmetic damage.

If you have a warranty or repair issue with one of our products, you may return the item for inspection. TWS will repair or replace the item at it’s sole discretion and return to the customer shipping prepaid.

Returns

All returns must be accompanied by an RMA (Return Merchandise Authorization) number and form.

Contact us by phone or email at Support@texasweaponsystems.com to receive a RMA number and form that must be sent in with the returned item. All items shipped to TWS for inspection must be properly packaged to prevent damage in transit. We recommend the shipment have a tracking option. TWS is not responsible for returned items that are lost or damaged in transit.

Refunds

Customers may return undamaged product purchased directly from TWS, for a refund of the original purchase price minus the cost of the shipping. The return must be accompanied by an RMA number and form. A 15% restocking fee applies to all refunded purchases.

Products purchased through a TWS dealer/distributor must be returned for refund to the place of purchase.

Export Restrictions

TWS does not export foreign retail orders. Foreign government/military sales will be shipped according to all applicable United States export law. Any diversion contrary to United States law is prohibited.

Privacy Policy

TWS does not share customer information. We do not sell, trade or share any of our customer’s contact or purchasing information.

Thank you for choosing TWS.

Quality AK parts designed and manufactured in the great state of Texas. Made with pride in the USA.